Syrris' Steven Heffernan and Vit Prchal assembling an Atlas HD

Support

Helping our customers get the most out of their products.

At Syrris, we believe that our existing customers are vital to our continued success. Creating and maintaining happiness with our customers across the world is the most important part of our business.

Our global customer support team is built on a foundation of scientific and product knowledge from passionate, motivated individuals. We assist our customers – new and old – with technical advice, troubleshooting, and product usage guidance. This ensures they get the absolute best from their Syrris products.

  • Global support team

    Giving you the help you need, when you need it, wherever you are

  • High Net Promotor Score (NPS)

    Our NPS score of over 60 shows how happy our customers are with the support they receive

  • Support from the experts

    Friendly support team with a strong foundation of scientific and product knowledge

Syrris Support Infographic

The Support Team

Phil Podmore
Head of Support
Phil Podmore, Head of Support
Aidan Davie
Technical Support Specialist
Aidan Davie, Technical Support Specialist
Local support
Local Syrris offices and local distributors
World map showing Syrris office and distributor territories

Phil Podmore, Head of Support

At our core, we are all about our customers, our team and our products. Our global support team helped 570 customers in the last 12 months, and our Net Promotor Score (NPS) of over 60 demonstrates how happy our customers are with the support they receive.”

Phil Podmore, Head of Support
Message the support team