Support and product knowledge

At Syrris, we believe that our existing customers are vital to our continued success. We believe that creating and maintaining happiness with our customers across the world is the most important part of our business. The global customer support team is built on a foundation of scientific and product knowledge from passionate, motivated individuals. We assist our customers – new and old – with technical advice, troubleshooting, and product usage guidance. This ensures they get the absolute best from their products.

At our core, we are all about our customers, our team and our products. Our global support team helped 570 customers in the last 12 months, and our Net Promotor Score (NPS) of over 60 demonstrates how happy our customers are with the support they receive.” 

Phil Podmore, Head of Support